Privacy Policy

We collect information you provide directly, including your name, email address, phone number, date of birth, government-issued identification, and payment details, when you create an account, verify your identity (KYC), or send a transfer.

When you sign in using a third-party provider such as Google or Apple, we receive your name, email address, and profile identifier from that provider in accordance with the permissions you approve.

We also automatically collect technical data such as your device type, IP address, browser, and usage activity to secure your account and improve our services.

We use your information to process and deliver transfers, verify your identity, prevent fraud and money laundering, comply with legal and regulatory obligations, provide customer support, and communicate service updates.

We do not sell your personal information. We do not use the contents of your transfers for advertising.

We share information with payout partners, banks, and mobile wallet providers strictly as needed to complete your transfers, and with identity-verification, payment, and fraud-prevention providers that help us operate securely.

We may disclose information to regulators, law enforcement, or other authorities when required by applicable law.

We retain your information for as long as your account is active and for the period required to meet financial, tax, and anti-money-laundering recordkeeping obligations, after which it is securely deleted or anonymized.

We protect your information using encryption in transit and at rest, strict access controls, and continuous monitoring. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@monetra.example.

Because we move money across borders, your information may be processed in countries other than your own. Where required, we put safeguards in place to protect your information during these transfers.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you and update the date above. Your continued use of MONETRA means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your data, contact our Data Protection team at privacy@monetra.example.